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Problems on my conection

  • May 6, 2020
  • 8 reacties
  • 70 keer bekeken
Wilson Teixeira
Deelnemer
Forum|alt.badge.img

Good Morning!!!
My name is Wilson Teixeira and I am having problems with your connector on the wall of my room. It is almost falling off the wall and this causes the connection to drop many times a day. I have already done many experiments and found that the problem is in the wall connector. How should I proceed?

 

 

Beste antwoord door Marcia van KPN

It's okay this way. I would like to get you a mechanic. Could you please let me know when (and if) that fits you? It's possible on working days between 8 en 18 hours. I have to let you know that when the problems were caused by the customer, that we charge 50 euro's. As I understand, that is not the case here, but i am required to mention this. 

 

Is it possible for you to post a picture of the wall connector here? 

Wilson Teixeira
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    8 reacties

    Vikash van KPN
    Moderator
    Forum|alt.badge.img+23

    Hi @Wilson Teixeira. Welcome here! How annoying that your connection keeps dropping. Can you leave your name, zipcode, housenumber and customernumber on your KPN Forum profile? And can you leave a message here after doing this? Then we can help you further. 

    Wilson Teixeira
    Deelnemer
    Forum|alt.badge.img

    Hello !!! I'm trying to complete the registration, but I don't remember my internet Klantnumer.
    Where can I find this number?

    Wilson Teixeira
    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    It's okay this way. I would like to get you a mechanic. Could you please let me know when (and if) that fits you? It's possible on working days between 8 en 18 hours. I have to let you know that when the problems were caused by the customer, that we charge 50 euro's. As I understand, that is not the case here, but i am required to mention this. 

     

    Is it possible for you to post a picture of the wall connector here? 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Marcia van KPN
    Moderator
    Forum|alt.badge.img+33

    I see you haven't responded yet. Is there anything I can do for you? Please let me know. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Wilson Teixeira
    Deelnemer
    Forum|alt.badge.img

    Hello Marcia !!!
    I'm sorry for the delay in responding !!!
    Yes!!! I would love for someone to come here for repairs. It can be any day and time. I will send a photo yes. Thank you.

    Wilson Teixeira
      Wilson Teixeira
      Deelnemer
      Forum|alt.badge.img

       

      Wilson Teixeira
      Wilson Teixeira
      Deelnemer
      Forum|alt.badge.img

       

      Wilson Teixeira
        Marcia van KPN
        Moderator
        Forum|alt.badge.img+33

        Great! I've ordered a mechanic for this friday between 10 and 12 pm. I am required to let you know that there may be costs involved if the problem is caused by the customer. In most cases it is free of charge though.

        Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.

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