hello.i have glass internet and yesterday a red “alarm” light came on the black box and now i have no internet.i have:restarted the modem checked kpn storing (no work listed in my area)can you help me?thank you.

Red alarm light box 12, no internet

hello.

i have glass internet and yesterday a red “alarm” light came on the black box and now i have no internet.

i have:

restarted the modem
checked kpn storing (no work listed in my area)

can you help me?

thank you.

Bladzijde 1 / 1

Hi @seasonal, welcome.

So no internet. You already restarted the modem. Did you also unplug the fiber glass box for at least 2 minutes? Does that help?

If not, the fastest way is to call 0800-0402. My colleague will figure out what's wrong.

I can also help but without direct contact it will take a little bit longer. If so please fill in your profile and let me know when you did.

hello!

i have filled in my profile.

i also unplugged the glass box.

thank you for helping me :)

still no internet :(

I don't have a solution right now. But I have scheduled a mechanic. He will come 28th of april between 0800-1200 hours. Please let me know if he fixed it?

For the time till then I gave you 100GB data on your mobile so you're not entirely out of internet.

thank you! i will let you know how it goes with the mechanic.

You're welcome! :)

all fixed, thank you!

Nice!

If you get any other questions don't hesitate tot ask.

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