Red alarm light box 12, no internet

Hi @seasonal, welcome. 

So no internet. :( You already restarted the modem. Did you also unplug the fiber glass box for at least 2 minutes? Does that help?

If not, the fastest way is to call 0800-0402. My colleague will figure out what's wrong.

I can also help but without direct contact it will take a little bit longer. If so please fill in your profile and let me know when you did. 

hello!

i have filled in my profile. 

i also unplugged the glass box.

thank you for helping me :)

still no internet :(

thank you! i will let you know how it goes with the mechanic.

You're welcome! :)

all fixed, thank you!

Nice! 

If you get any other questions don't hesitate tot ask.