Red light on the Experia Box v10a

Hi Jadwiga, welcome on our forum/board. 

Allow me to take a look at the connection itself first, there is always a possibility that the ‘lasdop’ or the cable is damaged. Please fill in you details here and let me know when you've done this. I'll gladly have a look at the situation. 

Thanks!

Glad to hear! Let us know if we can help you with anything else. 

I mean I have filled The details:)

Lasdop isnt damaged because it was in use couple months ago. Cable either, the end was cut to be able to use the boxes. 

Any suggestions what should I do?

Can you check if the subscription is actually active?

My bad, I misunderstood thinking that all was well. 

Just checked your order and the delivery date is set on the 21st of May. 

Yes, please wait it out until the 21st. There isn't really much that you can do atm. My apologizes for the text telling you that you should be able to connect, I'm going to knock some heads over here. 

Thank you. Now, I at least know that I dont have to change anything. 

Hello, 

Still having the problem but its already after anounced time - 21.05 14:00-21:00

No, reseting, rewireing doesnt help.

Thank you for further help

Ji J, I just tried to reach you on your mobile. Are you available later on today in the early afternoon? 

I just need info if its activated. I will be available at 18:00

That it is. I've asked the technical people to have a look, but the best option right now is to make an appointment with an engineer. That's why I tried to reach you by phone. I suspect that this is an issue in the infrastructure (cables). So if there's any chance I can reach you today before 2 pm; that would be great.