Hi @Broken modem. Welcome! We are sorry that your modem is no longer working. Would you like to explain what is wrong with your Experia Box and do you want to leave your details in your KPN forum profile? It may take a while for us to respond here. If you want further assistance right away, it is best to contact our customer service (0800 0402). 

@Broken modem I haven't heard from you again. I assume that you have contacted our consumer service and that thay have helped you futher. If not, please let me know.