Hi,
Unfortunately my fibre internet connection stopped working 2 weeks ago 25-05-2023. Some KPN engineers have visited and determined that the problem was not something they could fix directly. I understand that we are now waiting for the infrastructure company to deal with it. This is not ideal, but I realise not everything can be fixed right away.
However, due to the lack of my normal fibre connection I have had to use all of my mobile phone (Vodafone) internet allowance + paid extra for additional out-of-contract data. Is it possible to get a temporary internet access package from KPN and/or some compensation while we wait for the repairs?