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Router not working for more than a day

  • August 9, 2023
  • 1 reactie
  • 246 keer bekeken
olciak00
Nieuwkomer

hello, i have a problem with my router. Yesterday at 21 pm our wifi internet disconnected. We restarted it several times by pulling the plug out of the socket and waiting a few minutes. When I turn it on, the green light flashes, which then dims until it finally turns red. What to do? please help!

Beste antwoord door Anonymous

Hello @olciak00 

 

Do you have a DSL or fiber optic connection? If the latter have you also disconnected the fiber optic modem for a few minutes?
If the problem persists, check here if there is a problem in your area: https://www.kpn.com/service/storingen.htm
If there is no known problem, call KPN Customer Service on 0800-0402, they should be available 24/7 for internet connection failures.
You will probably have to say "Storing" to the computer to put you through to a KPN employee.

 

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    1 reactie

    A
    • Anonymous
    • Antwoord
    • August 9, 2023

    Hello @olciak00 

     

    Do you have a DSL or fiber optic connection? If the latter have you also disconnected the fiber optic modem for a few minutes?
    If the problem persists, check here if there is a problem in your area: https://www.kpn.com/service/storingen.htm
    If there is no known problem, call KPN Customer Service on 0800-0402, they should be available 24/7 for internet connection failures.
    You will probably have to say "Storing" to the computer to put you through to a KPN employee.

     

    Jasper van KPN

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

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