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Beantwoord

Slow internet

  • January 30, 2021
  • 8 reacties
  • 161 keer bekeken
C
Deelnemer

Hello! I pay to have 50m of download but every day I have 3, 4 or 5. I am paying for a service that I am not using and is causing me a lot of problems. Could you solve the situation?

Beste antwoord door Thomas van KPN

Thanks for the info @ClaudioMatias  I see there's already been an engineer to take a look at the connection, at this time that connection still measures unstable. The ticket is still open so I added to this that the problem has not been resolved. 
I also see my colleagues sent out a new modem. I'd recommend you install that when you receive it and if that does solve the issue you call the number you received in a text message. That'll put you in touch with my colleagues directly.

Cláudio Matias
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    8 reacties

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi @ClaudioMatias, welcome to our forums! That's quite slow! Are you getting these results on a wired connection or through wifi? If it's the latter our online wifimanager should offer a solution!
    If you also have these slow speeds on your wired connection I'll take a look at your connection. Could you update your profile and let me know?

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    C
    Deelnemer
    • ClaudioMatias
    • Auteur
    • Deelnemer
    • February 4, 2021

    Is for wifi but I already make the online wifi manager and is still the same 

    Cláudio Matias
    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24
    • Thomas van KPN
    • Moderator
    • Antwoord
    • February 4, 2021

    Thanks for the info @ClaudioMatias  I see there's already been an engineer to take a look at the connection, at this time that connection still measures unstable. The ticket is still open so I added to this that the problem has not been resolved. 
    I also see my colleagues sent out a new modem. I'd recommend you install that when you receive it and if that does solve the issue you call the number you received in a text message. That'll put you in touch with my colleagues directly.

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    C
    Deelnemer
    • ClaudioMatias
    • Auteur
    • Deelnemer
    • February 4, 2021

    Yes I go do that! Thank you very much. 

    Cláudio Matias
      C
      Deelnemer
      • ClaudioMatias
      • Auteur
      • Deelnemer
      • February 6, 2021

      I already installed the new modem but everything remains the same, the speed remains very unstable.  What can you do now?

      Cláudio Matias
      C
      Deelnemer
      • ClaudioMatias
      • Auteur
      • Deelnemer
      • February 8, 2021

      Can you help please? 

      Cláudio Matias
      Thomas van KPN
      Moderator
      Forum|alt.badge.img+24

      Hi @ClaudioMatias  if it still does not work well with the new modem I advise you to call the number with access code you received by text message last week. 

      Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
      C
      Deelnemer
      • ClaudioMatias
      • Auteur
      • Deelnemer
      • February 8, 2021

      Ok I go do that! Thanks! 

      Cláudio Matias

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