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So where is the glasvezel genexis box?

  • January 12, 2022
  • 12 reacties
  • 306 keer bekeken
B
Deelnemer

I’m a new customer of KPN, my home recently received the glasvezel treatment. Technicians came, pulled the cable and installed a little box into which it goes. The box has no ethernet output, no conversion capabilities. I understand that I would need a genexis box for that. However, this did not arrive in my KPN package today. My internet switches over on the 18th, and I really need it for work. Please help me figure what needs to be done.

Just to recap: I can install the router that was sent, and set up the network myself. But I don’t have a converter box for the fiber. This is is a completely new fiber rollout. What should be done?

Beste antwoord door Bart van KPN

Hi @bvisser, for some reason no mechanic is planned to install the ONT. So I notified my colleagues to contact you to make the appointment. Will you please let me know when there was contact? 

And I also saw you use our ‘overstapservice’ due to that you will always have internet. We will notify your old USP to determine your subscription when KPN is up and running. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

12 reacties

wjb
Wijsgeer
  • wjb
  • January 12, 2022

I assume an appointment is planned where an engineer of KPN will install the ONT (or NTU).

Be positive, avoid negativity, enjoy life and stay healthy!
Bart van KPN
H
Wijsgeer
  • HansaanZet
  • January 12, 2022

@bvisser Your glasvezel needs also an NTU( Network Termination Unit) before you can connect to your modem. This NTU will be installed by a mechanic of KPN en after that will be activated. You can't do that yourself ! If your NTU will be a Genexis unit i don't now. There are more units possible…..

B
Deelnemer
  • bvisser
  • Auteur
  • Deelnemer
  • January 12, 2022

@bvisser Your glasvezel needs also an NTU( Network Termination Unit) before you can connect to your modem. This NTU will be installed by a mechanic of KPN en after that will be activated. You can't do that yourself ! If your NTU will be a Genexis unit i don't now. There are more units possible…..

Thank you, I am aware of the necessity of an NTU. However, I have not been informed of an appointment, neither by post nor email. Am I missing something?

B
Deelnemer
  • bvisser
  • Auteur
  • Deelnemer
  • January 12, 2022

I assume an appointment is planned where an engineer of KPN will install the ONT (or NTU).

I would have assumed that myself, however, I have received no communication from KPN regarding this. The person installing the cable said ‘the next guy will do it’, so I assumed a follow-up, but that did not happen. So now I am left wondering of KPN has a process for this, or will I be left without internet come the 18th when the contract changes over.

wjb
Wijsgeer
  • wjb
  • January 12, 2022

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Be positive, avoid negativity, enjoy life and stay healthy!
B
Deelnemer
  • bvisser
  • Auteur
  • Deelnemer
  • January 13, 2022

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Do you know how long this usually takes?

Ik_Combineer
KPN medewerker
Forum|alt.badge.img+15
  • Ik_Combineer
  • KPN Monteur
  • January 13, 2022

I hope that a moderator will soon react in order to sort out what went wrong in either the planning or the coordination.

Do you know how long this usually takes?

It can take a while. First you need to fill in your profile so they know who you are. 

If it is something which needs to hurry up then it might be a good idea if you call with us at 0800-0402. 

KPN Monteur Regio Europoort - Koper, Glas, PSTN, Installatie, Storingen, Bis los van Has, AS+, (oud-)XS4ALL & KPN EEN MKB. -Geen medewerker van dit Forum - Reageert standaard niet op privé berichten-
Bart van KPN
Bart van KPN
Wijsgeer
Forum|alt.badge.img+20
  • Bart van KPN
  • Oud Moderator
  • Antwoord
  • January 14, 2022

Hi @bvisser, for some reason no mechanic is planned to install the ONT. So I notified my colleagues to contact you to make the appointment. Will you please let me know when there was contact? 

And I also saw you use our ‘overstapservice’ due to that you will always have internet. We will notify your old USP to determine your subscription when KPN is up and running. 

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B
Deelnemer
  • bvisser
  • Auteur
  • Deelnemer
  • January 17, 2022

Hi @Bart_Z , thank you for the help, I was called today about the appointment, looks like we're finally moving forward again.

Bart van KPN
Wijsgeer
Forum|alt.badge.img+20
  • Bart van KPN
  • Oud Moderator
  • January 19, 2022

That's very nice to hear. After the appointment I like to hear from you again.

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B
Deelnemer
  • bvisser
  • Auteur
  • Deelnemer
  • January 19, 2022

Everything is prima! :relaxed:  The technicians came yesterday and installed the NTU, and the connection with the router also went live. Enjoying the new fast internet!

Bart van KPN
NHendriks
Bart van KPN
Wijsgeer
Forum|alt.badge.img+20
  • Bart van KPN
  • Oud Moderator
  • January 20, 2022

Nice! :)

If still got any further questions, please let us know

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