I’m a new customer of KPN, my home recently received the glasvezel treatment. Technicians came, pulled the cable and installed a little box into which it goes. The box has no ethernet output, no conversion capabilities. I understand that I would need a genexis box for that. However, this did not arrive in my KPN package today. My internet switches over on the 18th, and I really need it for work. Please help me figure what needs to be done.
Just to recap: I can install the router that was sent, and set up the network myself. But I don’t have a converter box for the fiber. This is is a completely new fiber rollout. What should be done?