Still Not Connected, my subscription started on May 7th.

Question

Hi there. My contract with KPN started on 07/05/22 but my Internet is still not connected. I am waiting to hear back from KPN about when an engineer can visit to install the internet. Meanwhile, I am being charged for services starting on 07/05/22 but they have never been connected due to the need for an engineer to fix the old connection point. Can you kindly help me with this? Thank you!

Bram van KPN · Accepted Answer

@chelsea_dI see that an engineer has been planned for tomorrow. I`m convinced that should solve the issue. For that reason I`m closing the topic. If you do still have questions feel free to ask them here.🙂

Alex van KPN · Answer

Hi @chelsea_d, welcome on our board.I can see this is still pending, I have asked the technical team to have a look and contact you. I hope today. Bear with us.

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