Subscription cancelled, still paid invoice for two future months

Question

Hi Team,I had submitted the cancellation of subscription by submitting the form on 3rd February,2021. I received the calls from KPN after that to explain the reason and they agreed to cancel my subscription from 10th March,2021. I have also return the wifi modem/router by post. Inspite of all this, the subscription amount is deducted from my bank account for the period 5th March 2021-5th April 2021 and 5th April 2021-5th May 2021. Can you please look into that and kindly refund back the money to my account. I have email confirmation from KPN and rest data should be recorded in the telephone conversations I had with customer service.I never expected that and feeling really sad and worried :( Looking forward to your help.

Erik van KPN · Accepted Answer

Hi @Dikshant, welcome to the forum! I understand that the contract ended on March 10, and that your billing date is the 5th of the month. As we bill a month in advance, it is correct that you received a bill on March 5 for the periode 5/03/2021 - 5/04/2021. However, you then should have received your final bill on April 5 with a refund going back to March 10. And I understand that this has nog happened. Would you please fill in yourforum profileand reply here when you've done so. I'll look into this and we can get this sorted.

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