Hi
I’m planning to switch to Ziggo. what is the procedure? Can anyone from KPN can guide me for seamless transfer
Regards
Sudheer
Hi
I’m planning to switch to Ziggo. what is the procedure? Can anyone from KPN can guide me for seamless transfer
Regards
Sudheer
Hi
If you do really wish to switch, no problem. You van just contact Ziggo and sign up. Make sure you do so with ‘overstapservice’. This lets Ziggo contact us and will result in your KPN ending on the same day as Ziggo gets activated. This way you won't be without internet.
Thanks for your response. I have opted for switch service with Ziggo. I need to understand the detailed process. I haven’t done this before. Is it possible to arrange for a call to explain? Do I need to pay penalty for switch over. I’m facing Internet speed issue, I don’t have any contact number to discuss.
When your contract is older then one year you can switch without fine. The term of ending is one month.
With a switch to another provider you can take your home phonenumber to the new provider.
You will LOSE your e-mail adresses at KPN. (f.i. @kpnmail.nl ) Those will stop 3 months after ending the contract.
If you don't have a home number you don't have to use the “overstapservice". Then you simply can end the contract with KPN en take en new one at Ziggo. Only when you wan't to keep your home-phone-number you MUST use the “overstap"-service. When you don't have a home-phone or don't want to keep you CAN use this service.
With “overstap”-service you haven't double costs.
Thank you. Is it possible someone from KPN can review my actual situation of my account. I did understand the conditions. just to be doubly sure.
i have updated my profile. let me know if you need any other details.
Thank you,
It works as follows:
Hi
Thanks for your response. I’m speaking with Ziggo customer care today. They haven’t got overstapservice request from me, they asked me to cancel services to avoid double charges.
Ziggo is planning to activate their services by 11th Dec 2020.
Is it possible to cancel KPN services by 13th Dec 2020, 1 Month notice from today.
Let me know any questions
Regards
Sudheer
Is it possible to cancel KPN services by 13th Dec 2020, 1 Month notice from today.
When you take a new subscription at Ziggo with “overstapservice” then they will cancel your contract with KPN.
When you end your subscription at KPN yourself directly (you'll lose your landline-phone-number).
A subscription cannot be cancelled via a forum KPN moderator. That's only possible by calling customerservice on number 0800-0402. Or kpn.com/opzeggen but that's only in Dutch availeble.
Hi
Thanks for your response. I’m speaking with Ziggo customer care today. They haven’t got overstapservice request from me, they asked me to cancel services to avoid double charges.
Ziggo is planning to activate their services by 11th Dec 2020.
Is it possible to cancel KPN services by 13th Dec 2020, 1 Month notice from today.
So, you had already signed up for Ziggo before calling them on the 13th? Because if you had, and had done so without overstapservice at that point, then they cannot add that later on. So yes, then you will have to cancel yourself. To do that, call us. It is not possible to do this via the forum. So, call us at 0800-0402. If you say something like ‘opzeggen’ you will be transferred directly to the cancellation department.
thank you
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