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Too slow internet and wifi

  • May 25, 2020
  • 10 reacties
  • 91 keer bekeken
mikasad
Deelnemer
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I have a subscription of 200mbps a month and I had this problem a month ago. My connection is too slow. And also my wifi. Can you help me with this matter?

Beste antwoord door Maja van KPN

Thanks @mikasad!

There's something wrong with your connection, and you're receiving only half of the 50Mb's that goes with your ‘Internet and TV Basic’ subscription. This isn't something you can fix yourself, neither can I fix this from the office. I've scheduled an appointment with a mechanic at the first possibility, which is today between 14:00 and 16:00. The problem seems to lay in our infrastructure, so the mechanic probably does not need to visit your house. However, it is necessary someone is at home during the appointment, because the mechanic will call to check if everything is working. Is this a suitable time? Or do you prefer another moment/day? And is it alright if the contact number we use is the one ending with 116? Or should we call another number? If so. please leave this number in the ‘opmerkingen’ field in your profile :slight_smile:

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    10 reacties

    Maja van KPN
    Moderator
    Forum|alt.badge.img+23

    Welcome to the forum @mikasad!

    With a subscription of 200Mbs, this is a very disappointing result :slight_frown:  You said your connection is slow and also your wifi, have you run this test via wifi or via a cabled connection?

    Can you please update your profiel and give me a heads up if you’ve done so? I'd like to run a diagnostic on your line, to see if I can find any errors!

      mikasad
      Deelnemer
      Forum|alt.badge.img
      • mikasad
      • Auteur
      • Deelnemer
      • June 1, 2020

      Welcome to the forum @mikasad!

      With a subscription of 200Mbs, this is a very disappointing result :slight_frown:  You said your connection is slow and also your wifi, have you run this test via wifi or via a cabled connection?

      Can you please update your profiel and give me a heads up if you’ve done so? I'd like to run a diagnostic on your line, to see if I can find any errors!

      I used a cabled connection with this result. And much worse with my wifi. It doesn’t even work well. 

      Maja van KPN
      Moderator
      Forum|alt.badge.img+23

      Thanks @mikasad ! The subsription is not on your name, is it possible your partner is the subscriber? If so, can you also note his name and date of birth in the ‘opmerkingen’ field in your profiel? 

        mikasad
        Deelnemer
        Forum|alt.badge.img
        • mikasad
        • Auteur
        • Deelnemer
        • June 1, 2020

        Thanks @mikasad ! The subsription is not on your name, is it possible your partner is the subscriber? If so, can you also note his name and date of birth in the ‘opmerkingen’ field in your profiel? 

        Sure. Already did. 

        Maja van KPN
        Moderator
        Forum|alt.badge.img+23
        • Maja van KPN
        • Moderator
        • Antwoord
        • June 2, 2020

        Thanks @mikasad!

        There's something wrong with your connection, and you're receiving only half of the 50Mb's that goes with your ‘Internet and TV Basic’ subscription. This isn't something you can fix yourself, neither can I fix this from the office. I've scheduled an appointment with a mechanic at the first possibility, which is today between 14:00 and 16:00. The problem seems to lay in our infrastructure, so the mechanic probably does not need to visit your house. However, it is necessary someone is at home during the appointment, because the mechanic will call to check if everything is working. Is this a suitable time? Or do you prefer another moment/day? And is it alright if the contact number we use is the one ending with 116? Or should we call another number? If so. please leave this number in the ‘opmerkingen’ field in your profile :slight_smile:

        mikasad
        Deelnemer
        Forum|alt.badge.img
        • mikasad
        • Auteur
        • Deelnemer
        • June 2, 2020

        ohh I see. Today is possible. I’ll give a new number. Wait a sec.

        Maja van KPN
        Moderator
        Forum|alt.badge.img+23

        I've changed the number! Will you let me know if the mechanic has fixed the problem? :slight_smile:

          mikasad
          Deelnemer
          Forum|alt.badge.img
          • mikasad
          • Auteur
          • Deelnemer
          • June 2, 2020

          That would be awesome. Thank you!

          Maja van KPN
          Moderator
          Forum|alt.badge.img+23

          Hi @mikasad, is everything ok now with your connection? :slight_smile:

          Maja van KPN
          Moderator
          Forum|alt.badge.img+23

          I haven’t heard from you again, so I’m assuming don’t need any more assistance. If you have any other question, please let me know!

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