Trying to install KPN but can't find the connection point

Hi ​@Lizeth Chávez 

If you were able to order a KPN subscription, there must be a KPN connection point present in the house. This can be a telephone plug in the living room or a blue cable in the meter cabinet. Or a fiber connection.

Have a look at info on the KPN website: https://www.kpn.com/service/internet/aansluitpunt

Sometimes tenants remove connections or hide cables behind the plaster or wallpaper when they have no KPN subscription..

Thank you for your answer. We have checked the whole house and have not found anything remotely similar to the pictures shown in the link. There is no wallpaper or plaster

That’s not good ​@Lizeth Chávez . Then it’s better to contact KPN customer service. Here you are on the KPN Community, a customer-helps-customer place.

Goto to https://www.kpn.com/algemeen/english?page=1 . A bit lower on the page you can schedule a callback appointment, and then KPN will call when it suits you.

You’ll likely need a KPN mechanic on site.

​@Lizeth Chávez You need to make a technician appointment

We called and they are sending a technician tomorrow to see what's going on, hopefully we can get the connection set up quickly:)

Good! Let us know how it works out!