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Unstable internet and cannot reach the customer service

  • September 13, 2022
  • 4 reacties
  • 64 keer bekeken
B
Nieuwkomer

Hello client service from KPN is very bad. Whole day I am struggling to work from home due to unstable internet. Tried to call customer service. After long time someone pickup the phone and cut the phone. It happened three times already. Not a great service from KPN

 

Admin: eigen topic voor je aangemaakt

Beste antwoord door Thomas van KPN

Hi @Bad service, welcome to our forum and thank you for your message!
Did you manage to find a solution or at least speak to my colleagues over at 0800-0402 in the meantime?

There's also an automated process on kpn.com/storing that should help you solve most problems but also allows you to schedule in a technician when it's something on our end.

If you'd like we can also help you here.
Could you elaborate about the issues you're experiencing? What are the led's on your devices indicating and what devices are you using excactly?

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24
    • Thomas van KPN
    • Moderator
    • Antwoord
    • September 19, 2022

    Hi @Bad service, welcome to our forum and thank you for your message!
    Did you manage to find a solution or at least speak to my colleagues over at 0800-0402 in the meantime?

    There's also an automated process on kpn.com/storing that should help you solve most problems but also allows you to schedule in a technician when it's something on our end.

    If you'd like we can also help you here.
    Could you elaborate about the issues you're experiencing? What are the led's on your devices indicating and what devices are you using excactly?

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    B
    Nieuwkomer
    • Bad service
    • Auteur
    • Nieuwkomer
    • September 30, 2022

    Hi Thomas some of your colleagues from customer service just cut the phone and I needed to start all over again and wait for 15 minutes. i dont know why they ask me to hold and cut the phone. you can reach me +*********if you need more info

    Admin: removed private information

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi @Bad service, thanks for your reply and thanks for the feedback! I've hidden your number as this is a public forum. I'm afraid I can't help you over the phone but my colleagues should not be cutting the connection! My apologies for that.

    Have you spoken to anyone in the meantime? Are you still experiencing the issues?

    If you'd like we can also help you here.
    Could you elaborate about the issues you're experiencing? What are the led's on your devices indicating and what devices are you using excactly?

     

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Orkun Bartin
    Nieuwkomer
    • Orkun Bartin
    • Nieuwkomer
    • October 5, 2022

    Crazy long waiting times and got cut off after waiting 45 minutes in the line. I had to leave my work early just to catch the working times of KPN call center so I can make an appointment with a mechanic. Thanks to the “amazing” service, I waited 45 minutes in line and suddenly the call dropped. Thank you for wasting my time for this shitty experience. Either perform a service well or dont promise people anything and try to charge them.

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