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Unstable wifi, frequent disconnect-reconnect

  • December 7, 2021
  • 1 reactie
  • 48 keer bekeken

Hi I am facing the same unstable connection (frequently disconnects and connects again)

Regards

 

Admin: split, made into own topic

Beste antwoord door Denise van KPN

Hello @rlarin, welcome back. I'm sorry to read you're experiencing an unstable internet connection. First I'd like you to have a look at Problemen & Storingen met Internet & wifi. Hopefully you'll be able to fix your connection by yourself.

If this does not suffice, I'd like to see how I can help you. The quickest way would probably be by phone. If you'd like to opt for this option, I'd like to advise you to give us a call at 0800 0402 (free of charge). If calling is not an option, you can also have a chat with us. On our service page, choose a subject and click 'ik heb een andere vraag en wil graag contact hebben'. You'll then get the option to start a chat. 

Of course, I also don't mind helping you here. Do not, however, that we're not available 24/7 and therefore might be slower to response. If you don't mind this, then I'd be happy to see how I can help you. I'd then like to ask you to provide the following information in your forum profile: postal code, house number, name, date of birth, and client number.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Denise van KPN
Wijsgeer
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  • Oud Moderator
  • Antwoord
  • December 9, 2021

Hello @rlarin, welcome back. I'm sorry to read you're experiencing an unstable internet connection. First I'd like you to have a look at Problemen & Storingen met Internet & wifi. Hopefully you'll be able to fix your connection by yourself.

If this does not suffice, I'd like to see how I can help you. The quickest way would probably be by phone. If you'd like to opt for this option, I'd like to advise you to give us a call at 0800 0402 (free of charge). If calling is not an option, you can also have a chat with us. On our service page, choose a subject and click 'ik heb een andere vraag en wil graag contact hebben'. You'll then get the option to start a chat. 

Of course, I also don't mind helping you here. Do not, however, that we're not available 24/7 and therefore might be slower to response. If you don't mind this, then I'd be happy to see how I can help you. I'd then like to ask you to provide the following information in your forum profile: postal code, house number, name, date of birth, and client number.