Waiting since 15th of August for a working KPN fiber connection

Hello

I recently moved into a new apartment and started a one-year KPN fiber contract on 15 August. Unfortunately, I still don't have a working internet connection, even after several calls and a technician visit. Here's what has happened so far:

• 15 August: I tried to set up my Fritzbox and modem, but it didn't work (power = green, connection = no light, alarm = red).

• I called KPN support, went through the standard troubleshooting steps, and was told a technician would come by.

• 19 August: The technician came, replaced my Fritzbox with a new one, and checked the setup. Now I see 4 lights: power (green), connection (no light), alarm (red), and data (blue blinking). Still, there was no internet. He said another appointment would be needed.

• A few days later, I got a call, but since it was after office hours, I missed it. When I called back, I was told they would contact me again to schedule a new appointment.

• 22 August (Friday): I waited for that promised call, but nothing came. I ended up spending another weekend without internet.

• 25 August (Monday): Still no call from KPN.

• 26 August (today): I tried reaching out to the subcontracted fiber installation company directly, but had no luck. When I checked again with KPN, the next available appointment is only on 1 September.

So now I've been living in my new home for almost two weeks without internet, which is really inconvenient for both work and daily life.