Hello @Abbas Nashab,

I'm sorry to hear your internet isn't working yet. Did you already have contact with us by phone? You can call us for free via 0800 0402, it's the fastest way to have contact with us.

Do you want us to take a look for you? Please let us know your adress and the name + date of birth of the contract holder. You can fill in this information in your forum profile. Please let us know here when you filled in your profile.

Thank you for your reply,

*****

Waiting for your answer.

Yours sincerely.

Admin: removed details for your privacy

I still need a zipcode, could you please fill it in your profile? Let me know when you did. I will look into it. 

@Abbas Nashab thanks for providing the address! I`m going to contact the right people about the order and will come back to you about it later today.

Hi @Abbas Nashab . It looks like the ‘gemeente’ / township  needs to investigate the soil before we can dig into it. I think they suspect pollution but I'm not sure. 

We need to wait for them. You can try and contact your local township and ask them for more details. Sadly we don't have any influence in this matter.