Onze firmware is teruggezet naar versie 312, maar het probleem blijft bestaan. Vanavond ook al een aantal keren een wegvallende verbinding en vandaag overdag ook een paar keer. Steeds 1-2 geen diensten thuis.
KPN, gaan jullie hier nu eindelijk serieus wat aan doen? En regelen jullie compensatie voor het in gebreke zijn van de levering van de diensten?
Ik heb je opmerking in een topic veranderd,
Dit hoeft niet meer aan die box12 update/downgrade te liggen. Wellicht is er meer aan de hand.
De hele lijn valt uit? Zie je de lampjes op je box12 ook wegvallen? Heb je na die downgrade nog een harde reset van de box12 geprobeerd? Zo niet, zou je dat willen proberen?
https://www.kpn.com/service/internet/wifi-en-modems/herstart-reset-experia-box.htm
Factory reset heeft de box inderdaad gehad na de downgrade.
Ik zal bij de volgende uitval even precies opletten wat ik aan lampjes zie tijdens de uitval.
Misschien goed om te noemen dat hier een monteur is geweest op 18 november (nog voor de downgrade). Die heeft een nieuwe N-FTU geplaatst en gezorgd dat de demping van -11/-12 naar -7/-6 is gegaan door een nieuwe patch in PoP. De box zelf is ook recent vervangen, omdat we ook problemen hadden met de v9 box die we eerst hadden.
Vandaag is de verbinding weer ongeveer 10 keer kort uitgevallen.
Ik heb het volgende gedrag kunnen waarnemen tijdens de uitval een paar minuten geleden:
Wifi-led en telefoon-led blijven uit. Dat is op zich logisch: wij gebruiken namelijk geen vaste telefonie, en we hebben een eigen wifi access point. Onze (eigen) wifi valt ook niet uit tijdens de uitval, maar we hebben gewoon geen internet-toegang op dat moment (dus vast, bedraad en tv vallen tegelijk uit).
En sinds het typen van dit bericht is de verbinding opnieuw uitgevallen.
Bijgevoegd ook nog een stuk log van het modem. Als ik meer info voor jullie kan regelen, dan hoor ik het graag.
| Date/Time | Severity | Module | Message |
|---|---|---|---|
| 12.12.2021 19:34:46 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:34:46 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:34:19 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:34:19 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:33:44 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:33:44 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:33:22 | Info | SYS | Modem login was successful |
| 12.12.2021 19:32:56 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:32:56 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:32:36 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:32:36 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:31:29 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:31:29 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:30:55 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:30:55 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:30:44 | Debug | DNS | DNS name resolution failure (_aaplcache1._tcp.kpn) |
| 12.12.2021 19:30:44 | Debug | DNS | DNS name resolution failure (_aaplcache2._tcp.kpn) |
| 12.12.2021 19:30:44 | Debug | DNS | DNS name resolution failure (_aaplcache3._tcp.kpn) |
| 12.12.2021 19:30:44 | Debug | DNS | DNS name resolution failure (_aaplcache4._tcp.kpn) |
| 12.12.2021 19:30:44 | Debug | DNS | DNS name resolution failure (_aaplcache._tcp.kpn) |
| 12.12.2021 19:30:16 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:30:16 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:30:12 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:30:11 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:30:11 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:30:09 | Debug | DNS | DNS name resolution failure (_aaplcache1._tcp.kpn) |
| 12.12.2021 19:30:09 | Debug | DNS | DNS name resolution failure (_aaplcache2._tcp.kpn) |
| 12.12.2021 19:30:09 | Debug | DNS | DNS name resolution failure (_aaplcache4._tcp.kpn) |
| 12.12.2021 19:30:09 | Debug | DNS | DNS name resolution failure (_aaplcache3._tcp.kpn) |
| 12.12.2021 19:30:09 | Debug | DNS | DNS name resolution failure (_aaplcache._tcp.kpn) |
| 12.12.2021 19:30:07 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:29:33 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:29:33 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:29:09 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:29:09 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:28:51 | Info | SYS | TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed |
| 12.12.2021 19:28:51 | Info | SYS | TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated |
| 12.12.2021 19:28:48 | Info | SYS | TR-069 connectivity to (hengelo0.cust.kpn.net) has been closed |
| 12.12.2021 19:28:47 | Info | SYS | TR-069 connectivity to (hengelo0.cust.kpn.net) has been initiated |
| 01.01.2013 01:00:30 | Info | DHCPC | The WAN DHCP client IP address 10.198.53.203 |
| 01.01.2013 01:00:28 | Info | PPPOE | PPPoE connection successfully established with user credentials. |
| 01.01.2013 01:00:27 | Info | PPPOE | PPPoE connection successfully established with user credentials. |
| 01.01.2013 01:00:27 | Info | UPNP | UPnP functionality has been activated |
| 01.01.2013 01:00:25 | Info | DHCPC | WAN DHCP client (1) started |
| 01.01.2013 01:00:24 | Info | WETH | WAN Ethernet connectivity has been established |
| 01.01.2013 01:00:24 | Info | LETH | An Ethernet port is now connected (4/100/FULL) |
| 01.01.2013 01:00:24 | Info | LETH | An Ethernet port is now connected (3/1000/FULL) |
| 01.01.2013 01:00:24 | Info | LETH | An Ethernet port is now connected (2/1000/FULL) |
| 01.01.2013 01:00:18 | Debug | DNS | DNS name resolution is now active |
| 01.01.2013 01:00:18 | Info | DHCPS | The LAN DHCP Server is active |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (.) (band : 5GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (.) (band : 2.4GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (.) (band : 5GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (KPN Fon) (band : 2.4GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (KPNE18796_guest) (band : 5GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (KPNE18796_guest) (band : 2.4GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (KPNE18796) (band : 5GHz). |
| 01.01.2013 01:00:18 | Info | WIFI | WLAN has been deactivated (KPNE18796) (band : 2.4GHz). |
| 01.01.2013 01:00:17 | Info | WIFI | Channel: (0/100) Channel Hopping initiated/Manually initiated |
| 01.01.2013 01:00:17 | Info | WIFI | Channel: (0/11) Channel Hopping initiated/Manually initiated |
| 01.01.2013 01:00:14 | Info | SYS | The Modem has successfully powered up |
| 12.12.2021 19:26:40 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:26:40 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:26:26 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:26:26 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:26:18 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:26:18 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:23:36 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:23:36 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:23:32 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:23:32 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:23:26 | Debug | DNS | DNS name resolution failure (https://app-measurement.com/sdk-exp) |
| 12.12.2021 19:23:26 | Debug | DNS | DNS name resolution failure (https://app-measurement.com/sdk-exp) |
| 12.12.2021 19:23:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:23:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:22:45 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:22:45 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:21:44 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:21:44 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:19:23 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:19:23 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:18:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:18:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:17:50 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:17:50 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:14:57 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:14:57 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:13:07 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:13:07 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:11:30 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:11:30 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:11:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:11:24 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:11:07 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:11:07 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:11:05 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:11:05 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:11:00 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
| 12.12.2021 19:11:00 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.1.0.0.192.in-addr.arpa) |
| 12.12.2021 19:10:55 | Debug | DNS | DNS name resolution failure (lb._dns-sd._udp.kpn) |
Duidelijk. De Box12 start zich gewoon telkens opnieuw opnieuw op. Dit is al een aantal software versies het geval. V10 erop en klaar.
De verbinding valt nu om de haverklap uit, daarom maar weer even gebeld met KPN. Nu komt er dinsdag weer een monteur langs. We gaan zien of die iets kan betekenen. Zal dan ook even vragen of de monteur toevallig een v10 box mee heeft
Ik lees graag hoe het afloopt,
De monteur heeft de v12 box vervangen door een v10 box. Sindsdien geen problemen meer gehad, dus laten we hopen dat dat zo blijft 
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.