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When will the router for my new subscription arrive?

  • September 8, 2022
  • 6 reacties
  • 462 keer bekeken
H
Topper

Hi, I have received an email from KPN, including the information regarding an extensive price overview and my contract. It is also stated in the email that I will receive another email regarding the delivery of my equipment and information about the installation. However, it has been four days now and the modem has not arrived yet. How long do I expect for the modem to arrive? And also where can I talk to (the customer service) since I need the connection as soon as possible.

Beste antwoord door Anonymous

Hello @Herdin 

 

Has your subscription already started and did you receive a message that the internet connection should be active?

Normally they send the installation box with the router 3 days before the activation date.

You can call the customer service on the free of charge number 0800-0402

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    6 reacties

    A
    • Anonymous
    • Antwoord
    • September 8, 2022

    Hello @Herdin 

     

    Has your subscription already started and did you receive a message that the internet connection should be active?

    Normally they send the installation box with the router 3 days before the activation date.

    You can call the customer service on the free of charge number 0800-0402

      H
      Topper
      • Herdin
      • Auteur
      • Topper
      • September 8, 2022

      I don’t think so. In the previous email, it is stated that “You have asked us to start your subscription on September 7, 2022. We are now checking whether this is possible. You will receive a separate email from us with additional information about your order. This also contains the definitive start date of your subscription.”

      However, until now, I have not received a separate email as mentioned.

      I tried calling the customer service, but it does not come with English language.

      A
      • Anonymous
      • September 8, 2022

      If you call again just say: Medewerker spreken

      Maybe the English text also works: I want to speak to an employee.

      Normally you should then be connected to an customer service employee (if it's busy it can take some time).

      Annemarie_
      KPN medewerker
      Forum|alt.badge.img
      • Annemarie_
      • Moderator
      • September 13, 2022

      Hello @Herdin! Welcome to our KPN Forum and welcome to the KPN family! I see @GeSp already tried to help you. We didn't hear from you after that, has it worked out in the meantime?

      H
      Topper
      • Herdin
      • Auteur
      • Topper
      • September 13, 2022

      Hello @Herdin! Welcome to our KPN Forum and welcome to the KPN family! I see @GeSp already tried to help you. We didn't hear from you after that, has it worked out in the meantime?

      Hi, yes! Thank you, the package is on the way now.

      The modem is said to arrive at the same time as when the subscription starts. Will this be a problem though?

      A
      • Anonymous
      • September 13, 2022

      The modem is said to arrive at the same time as when the subscription starts. Will this be a problem though?

      That's no problem, not even when you connect it the following day.

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