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Where can I check if a mechanic will come for installation?

Forum|Forum|3 years ago
March 28, 2023
1 reactie
108 keer bekeken

bpramirezr
Topper

Hi there.

A few days ago, I went to the store to get my own internet service for my house. The employee told me that he'd make an appointment for a mechanic to come to my house and install the connection for me, but I don't know where I can check if the appointment was made or not. I tried in the MIIJNKPN, but it only shows when my connection will start, not if I have an appointment.

Can someone help me with this?

Thank you!

Beste antwoord door Bram van KPN

Hi @bpramirezr! welcome to the KPN forum.

Most installations these days don't come with an engineer. If there is an appointment with an engineer you get verification through a text message or e-mail.

If you havent gotten this confirmation but you do need an engineer, check our website on installation. There you can plan an engineer if needed. If you are in doubt about this, call 0800-0402. Do keep in mind that not all of our representatives speak English. So have a Dutch-speaking person nearby if possible.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+17

Bram van KPN
Oud Moderator
Antwoord
Forum|Forum|3 years ago
March 30, 2023

Hi @bpramirezr! welcome to the KPN forum.

Most installations these days don't come with an engineer. If there is an appointment with an engineer you get verification through a text message or e-mail.

If you havent gotten this confirmation but you do need an engineer, check our website on installation. There you can plan an engineer if needed. If you are in doubt about this, call 0800-0402. Do keep in mind that not all of our representatives speak English. So have a Dutch-speaking person nearby if possible.

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