Skip to main content
Antwoord

Where do you report network issues?

  • December 25, 2021
  • 2 reacties
  • 166 keer bekeken
R
Nieuwkomer

I apologize but I dont *yet* speak Dutch. I’m working on it.

 

I have KPN Gbit Fiber and live in Den Haag.

I’m having some issues with connecting to a server in California and it started a couple of days ago.

It looks like KPN is having issues with its switch at NL-IX.net.

I’m not sure where to report this issue.

 

Can you please advise?

 

Thanks!

Beste antwoord door Denise van KPN

Hello @RXWatcher, welcome. Based on the printscreen, I'd say there are no problems. Core switches only respond to ping request sparingly. As such it can look like packet loss, but it is not truly so. What kind of problems do you experience exactly?

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20
    • Denise van KPN
    • Moderator
    • Antwoord
    • December 28, 2021

    Hello @RXWatcher, welcome. Based on the printscreen, I'd say there are no problems. Core switches only respond to ping request sparingly. As such it can look like packet loss, but it is not truly so. What kind of problems do you experience exactly?

    “Bury my bones in the midnight soil, plant them shallow and water them deep, and in my place will grow a feral rose, soft red petals hiding sharp white teeth.” ― V.E. Schwab, Bury Our Bones in the Midnight Soil
    R
    Nieuwkomer
    • RXWatcher
    • Auteur
    • Nieuwkomer
    • January 4, 2022

    The issue cleared itself. It was heavy packet loss. I understand routers can reject icmp pings but that wasnt the case here. It was a router that was experiencing heavy packet loss.

    Normally if a router is rejecting icmp pings then the connections will continue on cleanly but my packet loss was quite severe. I setup VPSs in London, Nuremberg and Amsterdam(VPSs are cheap and I wanted to prove it was this peer point) to isolate the issues to my connection to my server on the Hurricane Electric network in California. It was pretty clear the issue was kpn→ nl-ix.

    I’m glad its resolved and my connection is now solid again.

    Denise van KPN

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement