I also have almost 2 weeks since my wifi goes out for some.minutes and restarts again at same hours in morning between 3am -4am. I was resetting the modem,the 2 wifi boosters. Still same problem. I have been only for 1 month clients at KPN internet and already problems appear. At ziggo i never had any WiFi drops. So what is the solution dear KPN?
Beste antwoord door Sanne van KPN
Hi @Miruna and welcome to our forum! English is not a problem. How odd that the internet cuts out at the same time every day. 😕 Is it just the Wi-Fi that restarts? Or are iTV and the cabled connection offline as well when this happens? Could you fill out your forum profile with your postal code, house number and the name and date of birth of the subscriber? Then I'll be able to check your connection. You say you’ve also been resetting your modem, great that you took these steps to solve it! Did you reset your modem according to step 2 on this page? I've put the page through Google Translate so it should be in English now.
Hi @Miruna and welcome to our forum! English is not a problem. How odd that the internet cuts out at the same time every day. 😕 Is it just the Wi-Fi that restarts? Or are iTV and the cabled connection offline as well when this happens? Could you fill out your forum profile with your postal code, house number and the name and date of birth of the subscriber? Then I'll be able to check your connection. You say you’ve also been resetting your modem, great that you took these steps to solve it! Did you reset your modem according to step 2 on this page? I've put the page through Google Translate so it should be in English now.
I haven't received a reply, so I hope this issue has been solved in the meantime. If it hasn't, don't hesitate to reply here!
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Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
