Wifi doesn't work with a new KPN connection

Hello ​@senthilr01. Welcome to the KPN Community! With a small batch of modems, something went wrong while loading the correct SSIDs and passwords. 

In principle, you can resolve this yourself relatively easily, as I understand that you do have a LAN connection. Using this LAN connection, you can log in to the modem’s web interface (http://192.168.2.254). Once logged in, go to Wi-Fi Network, where you can adjust your Wi-Fi name (SSID) and password. You can change them to the details printed on the back of the modem, or choose something different if you prefer.

If this does not work, it’s best to contact the helpdesk again. They can reset your modem in the management system, which should ensure that the SSID and password printed on the back of the modem are correctly applied. The best way to contact us now is via a callback appointment. We will call you at a time that suits you and you will immediately get an employee on the line. You can also contact us via Bluesky, X or Facebook.

We’re sorry that you’re experiencing this issue and that it isn’t plug-and-play this time. Hopefully, you’ll be able to resolve it using the steps above. If you still need assistance, please let us know.

​@Arjan van KPN - Thanks for your response. I called the helpdesk and booked a technician. The technician fixed the issue by visiting to the junction box where there was a problem.

Great to hear that the technician was able to resolve the issue. Hopefully, you won’t need us again anytime soon :)