Hi my name is Henrique and i too had my internet installed a few weeks ago! i ordered 500 Fiber internet so 500 upload and 500 download. now i go to check the speed on upload i only get the highest 47mb…. i call customer service and your emplyees working in customer service are the worst kind of people. they are rude disrespectful and keep hanging up on my calls because they say im talking load… now be on my shoes when your income is working online and you pay for a service and you get less then half for what your going to pay… i still havent paid my first bill and wont pay until i get my 500 upload and 500download…. i signed a contract stating that the customer will get 500 upload and 500 download, not no 300 download and 47 upload… KPN custeromer service is the WORST IN ALL internet company… like everyone tells me NEVER get kpn because there customer service is really bad and they never give you what your paying. but i though KPN changed but from the looks of it, it got WORST THEN EVER…… i hope this gets to some manager because normal emplees are the wrost. they have no repect at all and dont give a crap about there customer or anyone eles… please fix my internet or im going to look for a different company and make sure no one in my family or friends ever get kpn……… this is oncalled for and unprofessional from a big company like kpn….. please some one help??????? AND I HOPE I DONT GET THIS CRAP AUTOMATED MESSAGE.. because all i see from the past messages that customers are sending to kpn is all automated messages so that means they dont give a crap…..
Would you fill in your forum profile for me with your information and let me know when it is done? Then I can retrieve the information and see what I can do!
What forum are you talking about Rutger??? I'm new here so I don't know as anything in here
Plus the list of menu is in Dutch and I don th speak Dutch :(
I finished it! All set!!
And I need the technician to install a second wire from the modem all the way to the second floor too please. Can you put in my account that I also need a internet wire from the modem to my computer in the second floor please Rutger and please dont forget to add this in my appointment!
Yes there is Rutger but I don't know witch hole it is because theres a few othere wires ther. Anyways there is a wire going to the room I'm in
Yes Rutger!!!! I want to thank you soooooo much Rutger!! We need more people like you in this world!!! Great job and keep it up thank you, there are no words to say how much appreciated I am!!!
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