Beantwoord

Wrong deliverd parcel

Forum|Forum|5 years ago
December 8, 2020
7 reacties
33 keer bekeken

Veer27
Nieuwkomer

Hi

This was a very frustrating experience for us with KPN, we ordered a Super Wifi amplifiers but they delivered the wrong ones (The experia version), now we are trying to contact the customer care, no one seem to know how to fix it, most of the time call gets cut while talking or even the digital assistant is poor.

there is no way we can reach anyone to sort it, is there any idea or switching providers is the only one.

Admin: topic moved to the right board

Beste antwoord door Veer27

Hi Yes, i just received them yesterday.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+18

Shyrin van KPN
Community Manager
Forum|Forum|5 years ago
December 11, 2020

Hello @Veer27, thank you for your message. I’m sorry to hear this is a frustrating experience for you: I will do my utmost best to help you.
Can you please fill in your profile, with your customer number, zipcode and housenumber, date of birth and the last 3 numbers of your bankaccount wich is registrered with us? This information is only visible for you and the KPN Moderators. Will you give me a sign here, when you have updated your information? Thank you!

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V

Veer27
Auteur
Nieuwkomer
Forum|Forum|5 years ago
December 11, 2020

Hi - I filled in my profile, let me know if there is any other step.

Veera Raghavan

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+18

Shyrin van KPN
Community Manager
Forum|Forum|5 years ago
December 15, 2020

I can see that you have ordered a set of Superwifi amplifiers but that they couldn't be delivered. You have asked us to send a new set, but we have send you a the wrong ones. :confused:
I see that you have contacted our Customer Service yesterday, and that my colleague has asked to send you a new set of Superwifi amplifiers. Will you let me know when you have received the set?