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Antwoord

Can't complete KPN account succesfully

  • December 9, 2022
  • 2 reacties
  • 33 keer bekeken
L
Nieuwkomer

I created a KPN account with my mobile number. But I’m getting this message and I don’t have any other KPN product. I want to complete registration because I want to login to the KPN app from my mobile phone

Beste antwoord door Jasper van KPN

Hi @Laks, welcome to our forum. The message you get means your subscription isn't linked to your MijnKPN account yet. When you click on the 'Link product’ button you'll be able to follow the steps.

We also have an article about this (in Dutch, but you can translate it with Google Translate) explaining how to do this:

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

A
  • Anonymous
  • December 10, 2022

Hello @Laks 

 

If you have only created the KPN ID then your mobile Product is not linked to that yet and that's why you get that message, so link your mobile subcription and then it should work.

 

Jasper van KPN
Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • December 13, 2022

Hi @Laks, welcome to our forum. The message you get means your subscription isn't linked to your MijnKPN account yet. When you click on the 'Link product’ button you'll be able to follow the steps.

We also have an article about this (in Dutch, but you can translate it with Google Translate) explaining how to do this:

 

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