Skip to main content

Hello.

I have been using KPN for about a year. I am satisfied with the service, but I am having a problem with the personal data menu of KPN and it has been going on for about a year.

 

Frankly, I think there is a problem with KPN's database. There are two separate subscriptions in my account, one of them does not have an address. And also this account has never been activated.

 

I will be moving soon and would like to report a change of address.

However, an error screen appears when I select “Verhuizing doorgeven”

I've been having the same problem with similar processes for about a year, and the solution suggested to me is to call 0800-0402. But when I call this phone number, I am expected to speak Dutch, which I haven't learned yet. Unfortunately, KPN is incapable of finding a permanent solution to this issue.

That looks like a serious Catch 22 problem.

There is a third option: in a KPN store.

Find the nearest store.

I have reported this problem to the kpn moderator team by the way.

Also this:

Have you tried another browser?

 

Did you manage to resolve the issue? I see that Peter gave you great tips. You could try another browser or visit one of our stores as an alternative option. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaarden