Koppelen van producten lukt niet: (Linking products failed)

Hello,

Is there anyone here to help? 

KPN call center was not very helpful.

best regards

Hello Alex,

thank you for the welcome.

Yes, I have followed the steps, when i add thuis abonnement, it says ‘gelukt, je abonnement is nu toegevoegd aan je kpn id’ , however it comes back to the my products page without the product info. 

Today I talked with customer service, they mentioned that they could not see my internet link activated on their side although I am actively using it :) something is not linked properly i guess.

i also share some screenshots, when i try to follow, it stucks in tv-ontvanger step. 

=

Now, I will try to disconnect and connect fiber connectivity to check if it helps.

Kind regards,