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MijnKPN koppelt niet met mijn abbonement.

  • April 7, 2021
  • 1 reactie
  • 42 keer bekeken
O
Nieuwkomer

Whenever I try to link my KPN subscription to myKPN app I get fault message after bank account question that I am not connected to my KPN WiFi. My mobile tells me that I am connected and the KPN Thuis app also says I am connected. I have tried this on mobile and on a laptop. After bank number (last three digits) question I get the fault message appears - not connected to WiFi. Same on laptop via KPN website. I have also deleted app from mobile and re-installed several times. Same problem. Very frustrating.

Beste antwoord door Denise van KPN

Hello @Oranjebhoy, welcome to our forum! I understand you're having difficulties connecting your account to your KPN ID. You're connected to your wifi, yet the MijnKPN app says you're not connected. It sounds to me that either your subscription hasn't started yet or the three digits you enter do not match with your subscription. If this is not the case, then I'd advise you to try again, but while mobile data has been disabled on your phone.

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1 reactie

Denise van KPN
Moderator
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Hello @Oranjebhoy, welcome to our forum! I understand you're having difficulties connecting your account to your KPN ID. You're connected to your wifi, yet the MijnKPN app says you're not connected. It sounds to me that either your subscription hasn't started yet or the three digits you enter do not match with your subscription. If this is not the case, then I'd advise you to try again, but while mobile data has been disabled on your phone.

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