Channels with black screen. We can only see NPO1 and NPO2

@JavierSoto Welcome to our forum. 

Strange that you can only receive 2 channels. Do you have a Digitenne box or do you digital television (with a receiver with an internet cable)? 

Actually is npo 1, 2 and 3. The rest are just black screen. I have digital television .

@JavierSoto That is weird, could you fill in your forum profile and let me know when you did? 

Then I can do soms tests. 

Yes, it's done. Let me know whether you need something else.

@JavierSoto Thanks for filling in your profile. 

I see that you should have 2 Digital receivers from us, do both have the same problem? 

Hi, sorry super late reply (4 months). I found the second receiver and tried (after activation) , unfortunately the problem persist .

I've seen this once before, @Rutger_, performed a lot of steps, including swapping decoder but nothing worked. In the end swapping the modem did. I think the IGMP Proxy server had some trouble making a proper connection to the iTV-platform.

@JavierSoto can you check the radio channels as well from 801 and onward? If the NPO-channels are working there and commercial channels aren't then I think it's a similar problem and a modem-swap could the fix. Local broadcasts like Omroep Gld were working fine for me as well back then before a modem-swap. Could also be tested.

@NHendriks , only the NPO radio channels, from 801 through 805 (806 is NPO but doesn't play anything), the rest not .

@JavierSoto Very strange that you are only receiving NPO channels on both receivers. 

Did you already reset the Experiabox?  When you did that, and it still doesn't work I would like to swap the Experiabox! 

Could you let me know? :)