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Deze apparatuur hebben we nog niet van u ontvangen, maar ik heb alles retour gestuurd?

  • November 23, 2021
  • 7 reacties
  • 74 keer bekeken
J
Nieuwkomer

Dear Employee,

I have received an email from KPN that I have not yet returned the TV receiver.

 

Quote:

Deze apparatuur hebben we van u ontvangen:

 

TV ontvanger

KPN Modem

 

Deze apparatuur hebben we nog niet van u ontvangen:

 

TV ontvanger

 

However, I returned all equipments already in the return box that I received from KPN.  How come you only confirmed one of the TV ontvangers? 

I am 100% sure I've put 2 TV receivers  in the return box and sent. Hoping this has informed you enough! 

Beste antwoord door Jasper van KPN

Hi @Jooooo, welcome to our forum. If you gave returned both tv-ontvangers already you obviously can't send it again. You don't have to do anything, you can ignore this letter. I've checked the system and the hardware has been marked as received.

Jo Zhai
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    7 reacties

    A
    • Anonymous
    • November 23, 2021

    Do you still have proof of shipping the package?

    J
    Nieuwkomer
    • Jooooo
    • Auteur
    • Nieuwkomer
    • November 23, 2021

    Yes, I have the shipping receipt from PostNL. But just according to the email, it seems KPN was saying they only received the equipment partially or I understood it wrong? I am pretty sure that I have all the equipments put in the return box.  

    Jo Zhai
    A
    • Anonymous
    • November 23, 2021

    Complete your profile and an employee will look in the system and give an appropriate answer. Due to crowds, this may take a while.

      J
      Nieuwkomer
      • Jooooo
      • Auteur
      • Nieuwkomer
      • November 23, 2021

      ok, thanks. So for now I should just wait and no need to call them, right?

       

      Jo Zhai
      A
      • Anonymous
      • November 23, 2021

      You can call 0800-0402, but you can also wait for a response from an employee. This may take a while due to crowds.

        Jasper van KPN
        Moderator
        • Jasper van KPN
        • Moderator
        • Antwoord
        • November 24, 2021

        Hi @Jooooo, welcome to our forum. If you gave returned both tv-ontvangers already you obviously can't send it again. You don't have to do anything, you can ignore this letter. I've checked the system and the hardware has been marked as received.

        "Life is measured in achievement, not in years alone" - Bruce McLaren
        J
        Nieuwkomer
        • Jooooo
        • Auteur
        • Nieuwkomer
        • November 24, 2021

        Thanks Jasper for the confirmation.

        Jo Zhai

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