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Abonnement SIM card not working in my new smartwatch (SEtracker2)

  • July 24, 2020
  • 7 reacties
  • 1580 keer bekeken
S
Nieuwkomer

Hi,

 

I bought especially a kid SIM card  (abonnement) for putting in a Sanbo® Q12 smartwatch.

  • The watch is not detecting the SIM card
  • SEtracker2 is connected to the smartwatch (but obviously cannot detect location)

Can you help?

Maybe something to do with the GPRS/APN settings?

 

Thanks

Beste antwoord door Erik van KPN

Hi Sarah, welcome! Sorry to hear you were experiencing problems with the smart watch. You wrote that you unlocked and removed the pin before placing the sim in the smart watch. That is the right way. You also indicate that the sim in the phone was able to go online. That indicates a proper APN setting. So, I'm not sure there's anything we could have done. Changing the preferred band used is something that needs to be changed through the device you're using. So that would have needed to be a setting in the watch. 

You say you've returned the watch. I hope that it works better with a different one.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    7 reacties

    Noordzee
    Superuser
    Forum|alt.badge.img+32
    • Noordzee
    • Superuser
    • July 25, 2020

    Hallo @SarahNL 

    Een moderator kan de juiste instelling voor jou regelen. 

    Zou je het Forum profiel  willen aanvullen met naam, postcode + huisnummer, klantnummer, simkaartnumnet en Telefoonnummer? Deze gegevens zijn alleen zichtbaar voor jou en KPN moderators. En geef hier even een seintje wanneer dit gedaan is. 

    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    S
    Nieuwkomer
    • SarahNL
    • Auteur
    • Nieuwkomer
    • July 25, 2020

    Done !

     

    Can you help?

     

    Thanks

    wjb
    Wijsgeer
    • wjb
    • July 25, 2020

    Is there still a pin code active on that sim card?

    If yes, have you been able to enter that pin code on the smartwatch?

    Be positive, avoid negativity, enjoy life and stay healthy!
    S
    Nieuwkomer
    • SarahNL
    • Auteur
    • Nieuwkomer
    • July 25, 2020

    I did put first the SIM in a normal phone and desactivated the PIN code.

    The SIM works fine in the phone and i can surf internet

    S
    Nieuwkomer
    • SarahNL
    • Auteur
    • Nieuwkomer
    • July 25, 2020

    Never mind I have returned the watch… it does not inspire confidence.

    Erik van KPN
    Moderator
    Forum|alt.badge.img+33
    • Erik van KPN
    • Moderator
    • Antwoord
    • July 30, 2020

    Hi Sarah, welcome! Sorry to hear you were experiencing problems with the smart watch. You wrote that you unlocked and removed the pin before placing the sim in the smart watch. That is the right way. You also indicate that the sim in the phone was able to go online. That indicates a proper APN setting. So, I'm not sure there's anything we could have done. Changing the preferred band used is something that needs to be changed through the device you're using. So that would have needed to be a setting in the watch. 

    You say you've returned the watch. I hope that it works better with a different one.

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
      R
      Deelnemer

      Ik ondervind hetzelfde probleem. Is er een oplossing bekend?

       

      Mvg,

      Remco

      De Kennisbank

      Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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