Activation e-sim is not working on iPhone 13

Question

Hi, last week received iPhone 13 from KPN. Activated using the eSIM only on 21-Dec. I have the same problem. The number is not recognised. Last 3-4 days was in contact with Apple support they helped me with all possible solutions without success, and requested me to contact KPN. Tried everything suggested by Moesman. When I remove the number from iMessage & FaceTime, the rotating wheel stops but the number remains in the settings. I am not able to remove the number. Any suggestions.

Kind Regards,
Vrinda

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Thomas van KPN · Accepted Answer

Hi @Vrinda, welcome to our forum!Did you see our designated E-sim topic? This has most of the information you'll need to get E-sim working!If you can't get it working the quickest way to reach us is by calling us on 0800-0402 or by chatting with us on www.kpn.com/serviceYou could always request a new (physical) simcard on this page:Simkaart vervangen of extra simkaart aanvragen

Thomas van KPN · Answer

@Vrindadid you get it working?

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