Hi @DCha, welcome. 

You have some trouble paying the bill. Where can I assist you with? Have you checked our website? You can find all information there about paying the bill. You can even delay a payment for once. 

If you can't find what you're looking for I will assist you. Will you please fill in your Forumprofile with zipcode + housenumber, name on the contract and mobile number. Please let me know when you did.