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Can't reach support because Dutch number does not work and the bot does not answer any questions

  • September 1, 2023
  • 1 reactie
  • 33 keer bekeken
M
Nieuwkomer

I lost my SIM card since I moved providers a while ago and I’m unsure as to where I put it. 
My number switched yesterday but since I don’t have a SIM card it does not work and cannot call support.

Since I cannot contact you via email I cannot get a hold of anyone to solve my problem.
Since I cannot use the website to request a new SIM, I cannot solve my problem on my own.

What am I suppose to do?

Beste antwoord door Jasper van KPN

Hi @Matteo Alberghini, welcome to our forum. That is an unfortunate situation! The quickest way is to go to a KPN shop near you, that way you can get a new simcard directly. 

When you have an activated subscription and it is connected to your MijnKPN, it's also possible to request a new sim online. I don't know it that way is applicable for you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • September 7, 2023

Hi @Matteo Alberghini, welcome to our forum. That is an unfortunate situation! The quickest way is to go to a KPN shop near you, that way you can get a new simcard directly. 

When you have an activated subscription and it is connected to your MijnKPN, it's also possible to request a new sim online. I don't know it that way is applicable for you.

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