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Cancel my bundle USA

  • March 24, 2024
  • 1 reactie
  • 25 keer bekeken
A
Nieuwkomer

Hello,

 

I accidentally bought double 15MB bundle for USA. I would like to cancell one of them.

Can you please help me out to cancell one of them?

 

Thank you

Anna Czerkawska 

Beste antwoord door Alexandra van KPN

Hi and welcome to our KPN Community @Anna Czerkawska!

On forehand we aren't able to cancel bundles, unfortunately. When you receive the corresponding invoice next month, you can see if you used only one or both bundles. If one is unused, then we can compensate you for that one. You can call our customer service for help with that (0800-0402 in the Netherlands), that is the fastest way for contact. Or you can let me know here, as soon as you got that invoice.

AnCz
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Alexandra van KPN
Moderator
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Hi and welcome to our KPN Community @Anna Czerkawska!

On forehand we aren't able to cancel bundles, unfortunately. When you receive the corresponding invoice next month, you can see if you used only one or both bundles. If one is unused, then we can compensate you for that one. You can call our customer service for help with that (0800-0402 in the Netherlands), that is the fastest way for contact. Or you can let me know here, as soon as you got that invoice.

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