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Converting from Lebara to KPN Combi

  • January 8, 2024
  • 3 reacties
  • 184 keer bekeken

Hello,

I am having a series of issues moving from Lebara to KPN. I previously had a Lebara physical SIM only account. I recently purchased a new phone (iPhone 14) and Lebara does not have eSIM. I already have KPN internet, and would like to add a KPN eSIM account to bundle my mobile and internet. I have a few questions:

  • When I try to do this online, it is not clear to me if the packages will be automatically bundled when purchasing, as I do not need a new internet package/modem/etc. Will this be accounted for already with my address, for example?
  • I am a Dutch resident but not a citizen. Why I try to order the eSIM, because of my identity card, it says they will send a physical SIM which I can convert to eSIM after activating. I don’t have a SIM tray in my phone. Can I activate the SIM card without installing it in a phone?
  • How quickly will I receive and be able to activate the SIM/eSIM? I see on this forum others have had issues with number porting from Lebara, if I select to have immediate number porting and pay the lump sum, will KPN take care of cancelling my other subscription and porting my number?

I am currently without any service because I already transferred my data to my new phone. Hoping to resolve this as quickly as possible!

Beste antwoord door Alex van KPN

I can fix the porting for you, but I'm afraid that you will need a phone with a sim tray. So my advice is still to visit a KPN store, also for the porting. They are also open on Saturdays and some even on Sundays. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Alex van KPN
Moderator
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  • Moderator
  • January 9, 2024

Hi @kpnuser6, welcome on our forum. 

First of all, the iPhone 14 does have a SIM tray, so that should not be a problem. I'm guessing your ID card could be when needed to identify when the card is being delivered. 

Perhaps it would be easier for you to visit a KPN store, Fill in the name of your city there to find one. 


  • Auteur
  • Nieuwkomer
  • January 9, 2024

Hi Alex,

My iPhone is from the US, so unfortunately it does not have a SIM tray. I am hoping it can be activated without inserting it physically.

I am now also having an issue with number porting, where sending an SMS to 6688 from the correct number isn’t being received. I saw on other posts it may be possible to manage this on KPN’s side, is this possible?

 

Indeed I would have preferred a physical store but I wasn’t able to go in during the week because of my work schedule and was hoping to solve it before the weekend. Thanks for the tip!


Alex van KPN
Moderator
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  • Moderator
  • Antwoord
  • January 11, 2024

I can fix the porting for you, but I'm afraid that you will need a phone with a sim tray. So my advice is still to visit a KPN store, also for the porting. They are also open on Saturdays and some even on Sundays.