I have bought the kpn mobile sim card, it automatically charge me from my bank monthly.
Since I’m not inside the Netherlands anymore, I want to stop this plan, I have try dial 0800-0402 this number but nothing happen.
Please help
I have bought the kpn mobile sim card, it automatically charge me from my bank monthly.
Since I’m not inside the Netherlands anymore, I want to stop this plan, I have try dial 0800-0402 this number but nothing happen.
Please help
Hi,
Let me know if this helps or if you have additional questions :)
Hi Erik,
I have seen below and follow the step,
https://forum.kpn.com/internet-9/canceling-contract-281859
then click into this link:-
www.kpn.com/opzeggen
I have submit my information in the system but not sure am I ready cancel.
I think I’m actual subscription with a contract, may I give you a private message about the phone number and email, so that you able help me take a look am I already cancel successfully?
Thank you for the private message,
I’ve submitted and upload the document, if anything wrong please correct me.
Hi Paul, I cannot see the private message that you send Erik and he is not here at the moment. I am sure that it is okay though. My colleagues will proces your request and contact you within a couple of working days. If you haven't heard from them at the end of the month, please let us know here.
Hi Marcia,
I saw that it still keep autobill me from my bank account, I thought it already solved, does it?
https://forum.kpn.com/mobiele-abonnementen-15/gonna-stop-using-my-mobile-plan-508588
As the last topic mentioned, am I already cancel my mobile plan? Because I still received the payment bill.
*Admin: topic samengevoegd met bestaand topic
Hi, Anyone?
I've looked into it,
I've looked into it,
Thank you for your reply. How about the rent contract for proving I’m already move out Netherlands?
Unfortunately that won't be enough. We require one of these three items as proof:
The first one is generally the easiest as you always have to deregister and you get proof of that.
Hi Erik,
I’ve submitted the official deregistration by below:
https://www.kpn.com/service/administratie/opzeggen.htm?campaignid=em:btl:cm:opzeggen:kc
Hi Erik,
I just still got the payment email, I’ve submitted the official deregistration for cancel my mobile plan, is it already terminated? And I’ve not get the payments reimbursed back to my moving date yet.
Thank you.
Hi
However, as is also indicated on the proof, you have been deregistered as an inhabitant of the Netherlands per August 30. And you should have been credited back to that date. So, for the period from 30-08 up to 08-12 I have added an additional credit. You will be getting an extra credit-bill for this. I am not sure if that one will be processed on what would have been your next bill date (February or immediately. So keep an eye on the bank account for the next while.
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