Hello @Anastasiavelli did you mange to find it in the meantime?
Have you connected your mobile subscription to your MijnKPN yet?

*admin: cropped image and removed personal information
*admin: afbeelding bijgeknipt en privégegevens verwijderd.

Hello Thomas,

no unfortunately, I have this message that I sent you when I’m writing my number

Thanks for the screenshot and your number @Anastasiavelli, I removed it from your picture because this is a public forum.

However I can't find that number in our systems. Are you sure it's a KPN number? Maybe you made a typo?
I added the number from your picture to your profile, could you double check it?
Also I forgot to add, but if it's a prepaid number you'll need the prepaid app instead of the regular app.

Thank you for the infos.

To be honest I don’t know anything about because it is supplied by my company.

I ordered it internally and then I received a package with my sim, it’s for sure kpn.

Sorry for the screenshot but I hope they will help.

Also I tried with the prepaid app but nothing. I entered the number and I didn’t receive the verification code.

ohh could it be that your employer is the owner of this number and this is a business subscription? 
Because in that case you'll also not be able to use this app. 

Ok I see. Thank you very much!

it is indeed a business subscription so I will try to figure out Internally.

Thank you very much for your help, I really appreciate it.

Have a nice weekend ahead.

You're welcome and thank you! Have a nice weekend!