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I received 2 different invoices but i only ordered 1 thing.

  • August 26, 2021
  • 3 reacties
  • 62 keer bekeken

Hi! So here is the story

I was thinking about getting Samsung S20FE + Unlimited Data, i filled everything in and when it asked to pay the amount upfront, i apparently didn’t have enough money in my bank account. So i never finished the order and i just closed the page.

 

I then decided that i will just buy a different phone without contract when i save up next week, and today i will only get Unlimited Sim-Only from KPN. Everything went well, i paid the 0,01c for verification, got an e-mail in regards to the Sim-Only, pick my delivery time and so on.

 

After some time i receive another e-mail, thanking me for my order and everything, and that was for Samsung S20FE + Unlimited Data with prijsoverzicht van uw bestelling and so on… I never finished that order!

 

Is there something that can be done about this?

Beste antwoord door Bart van KPN

The order got placed. I cannot cancel it, but my colleague can. Will you please call 0800-0402 tomorrow after 8 in the morning so it can be settled.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Bart van KPN
Wijsgeer
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  • Oud Moderator
  • August 28, 2021

Hi @Pippy, that's weird, a confirmationmail about an order you didn’t finish. Will you fill in your profile, please also put the ordernumber in it. Let me know when you did, I will take a look at the status. 


  • Auteur
  • Nieuwkomer
  • August 28, 2021

Hi @Pippy, that's weird, a confirmationmail about an order you didn’t finish. Will you fill in your profile, please also put the ordernumber in it. Let me know when you did, I will take a look at the status. 


Hi, i filled it in and left the order number under Persoonlijke opmerkingen

Hopefully the information will be enough (I don’t currently have my KPN number yet, it arrives tomorrow, so i can’t fill in that part of the profile)


Bart van KPN
Wijsgeer
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  • Oud Moderator
  • Antwoord
  • August 29, 2021

The order got placed. I cannot cancel it, but my colleague can. Will you please call 0800-0402 tomorrow after 8 in the morning so it can be settled.