Beantwoord

Impossible to send an SMS to 6688

Forum|Forum|1 year ago
May 22, 2024
1 reactie
72 keer bekeken

hsakdemir
Nieuwkomer

Hello,

I hope you are well.

I have been using a prepaid SIM card from L-Mobi. I ordered KPN SIM card with the order number S5775808 while keeping the current phone number. However, I am not able to send an SMS to 6688.

I also cannot properly reach out to Call Center because of the language barrier.

Could you please help me regarding number portability?

Thanks.

Regards,

Beste antwoord door RBxx

Hi @hsakdemir , unfortunately this happens more often, especially with LycaMobile.

When you call KPN at 0800-0402 they can help you with this. Keep your customernumber at hand. You will be asked for that as verification.

Say “I speak English” to the VRS (Voice Response System) a couple of times, then you should get a person on the line. English is spoken. Alternative: visit a KPN store.

Opening hours call center: monday to friday 08.00 to 18.00, saturday 08.00 to 17.00

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

RBxx
Superuser
Antwoord
Forum|Forum|1 year ago
May 22, 2024

Hi @hsakdemir , unfortunately this happens more often, especially with LycaMobile.

When you call KPN at 0800-0402 they can help you with this. Keep your customernumber at hand. You will be asked for that as verification.

Say “I speak English” to the VRS (Voice Response System) a couple of times, then you should get a person on the line. English is spoken. Alternative: visit a KPN store.

Opening hours call center: monday to friday 08.00 to 18.00, saturday 08.00 to 17.00

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