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KPN Dual Sim not working properly

  • August 6, 2026
  • 1 reactie
  • 5 keer bekeken
A
Nieuwkomer

We need to check once again if the duo SIM card with simkaartnummer **************** is working -I have received confirmation that it is active, but can we check also if it is registered in the mobile network? Thank you 

one card is with us-at Ansart, the other is at our customer in Germany 

 

Admin: removed the simcard number due to privacy concerns

    1 reactie

    Thomas van KPN
    Moderator
    Forum|alt.badge.img+24

    Hi ​@Ansart, welcome to our community! This community is intended as a forum for customers to help other customers.
    I'm not sure I can actually help you with this here, especially because it's concerning a sim-card of a customer.

     

    I can however, tell you that a duo-sim simcard can only have one active card at a time.
    There are no clear rules which card takes priority so if you try to connect to the network with both cards at the same time they'll both have a terrible connection.

     

    If this is concerning a business connection or subscription you might want to talk to our KPN Business colleagues over at 0800-0403 or 0031612001200

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