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Beantwoord

KPN sim is no longer working

  • June 13, 2022
  • 2 reacties
  • 194 keer bekeken

Hi

I have been using kpn sim from last 2 years. I travelled to my home country in the last 2 months and now  sim is not working

Beste antwoord door Denise van KPN

Hello @Ishmeet, welcome.

It's possible that your simcard is too old or broken. In which case you need a new one.

However, there might be another possibility.

Do you have KPN Prepaid? If so, when was the last time that you have actively used your simcard? If you don't use it for 6 months, it’ll get blocked. The only way to unlock it, is by topping up your credit. If you haven't used it for 9 months, it will get blocked permanently. You won't be able to get your number back.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Noordzee
Superuser
Forum|alt.badge.img+32
  • Superuser
  • June 13, 2022

Hi @Ishmeet ,

Time for a new one. Ask for it here: 

https://www.kpn.com/service/mobiel/aanvragen.htm

You can also call 0800-0402 or you can go to a KPN-store in the city. 


Denise van KPN
Wijsgeer
Forum|alt.badge.img+20
  • Oud Moderator
  • Antwoord
  • June 15, 2022

Hello @Ishmeet, welcome.

It's possible that your simcard is too old or broken. In which case you need a new one.

However, there might be another possibility.

Do you have KPN Prepaid? If so, when was the last time that you have actively used your simcard? If you don't use it for 6 months, it’ll get blocked. The only way to unlock it, is by topping up your credit. If you haven't used it for 9 months, it will get blocked permanently. You won't be able to get your number back.