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Lost simcard and I'm living in Portugal

  • January 5, 2025
  • 1 reactie
  • 33 keer bekeken
I
Nieuwkomer

Hello, 
I lost my SIM card and would like to request a new one or an ESIM (preferably). 
However, I’m living in Portugal and I don’t speak dutch. 
I called KPN through the customer support line but it just hanged-up after the automated messages (in Dutch). 
I tried scheduling a call from KPN to me, however, they don’t accept a foreign phone number. 
Please, I need help.

Beste antwoord door Erwin van KPN

​@Igor L . Welcome to the KPN Community,

 

Thank you for reaching out, and I’m sorry to hear about the difficulties you’re experiencing.

To request a replacement SIM card or eSIM, you can follow the steps outlined in these helpful articles: (you can use the translate function of your browser) 

  1. How to request an eSIM at KPN
  2. How to request a new or replacement SIM card

If you’re unable to complete the process through the usual channels because of language or location issues, I recommend trying the KPN app or the self-service portal on their website, as these options might allow you to manage your request digitally. -» https://inloggen.kpn.com/?

A
I
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • January 8, 2025

​@Igor L . Welcome to the KPN Community,

 

Thank you for reaching out, and I’m sorry to hear about the difficulties you’re experiencing.

To request a replacement SIM card or eSIM, you can follow the steps outlined in these helpful articles: (you can use the translate function of your browser) 

  1. How to request an eSIM at KPN
  2. How to request a new or replacement SIM card

If you’re unable to complete the process through the usual channels because of language or location issues, I recommend trying the KPN app or the self-service portal on their website, as these options might allow you to manage your request digitally. -» https://inloggen.kpn.com/?

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