Hello,
I lost my sim card and I would like to continue using the same number; however, when I press “ simkaart aanvragen”, it sayd I am not able to do so. In the beginning it was a prepaid cart but later I got a subscription to the same number. How can I order a sim card when I can’t do it online?
Hi
First of all did you block your current sim-card yet? You can do this on this page.
Requesting a new sim-card for your post-paid subscription should work through the option in your MijnKPN.
The other form (for prepaid) would not work in this situation.
If that still does not work we can also request a new one for you but we'll need some information first.
Could you update your profile? Could you include your address, customer number and add the last 3 digits of your IBAN in the “persoonlijke opmerkingen”field? Please let me know when you’ve filled it in so I can take a look!
Alternatively you can also always give us a call on 0800-0402 or chat with us on www.kpn.com/service
I called the number and requested a new sim card. Thank you for your help!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.