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Mobiele order geannuleerd in plaats van gewijzigd [ENG]

  • October 13, 2020
  • 2 reacties
  • 40 keer bekeken
O
Nieuwkomer

I ordered a two-year mobile subscription from KPN, but two weeks later realized the monthly plan is the better option for me. I called to change the service, and instead of switching me to a new service KPN cancelled my service and did not start a new one. 

After a number of calls and going to the store, I am now asked to get a new contract with a new number. 
This is a complete pain, because I would like to keep my phone number. I don’t understand how a simple procedure of changing a plan requires getting a new number.

Has anyone had a similar experience? How can I keep my number?  

 

*Admin: titel aangevuld i.v.m. vindbaarheid

Beste antwoord door Marguaritha

Hi @ok421 ​​​​​!  Welcome to the KPN Forum :grin:

 

 

I apologize for the late reply. It is very busy at the moment. I'm sorry to hear that it didn't go smoothly with ordering a mobile plan. 

Were you able to arrange it already? They cancelled the first order because we can't make any changes to an order when it's already placed. 

That is why we need to cancel the order and put in a new order. If you weren't able to arrange a new order already, please call us on 0800-0402, that way we can put in a new order for you.

If your phone number is with another provider at the moment, we can arrange for you to take the number with you to KPN. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Marguaritha
Topper
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  • Marguaritha
  • Oud moderator
  • Antwoord
  • October 20, 2020

Hi @ok421 ​​​​​!  Welcome to the KPN Forum :grin:

 

 

I apologize for the late reply. It is very busy at the moment. I'm sorry to hear that it didn't go smoothly with ordering a mobile plan. 

Were you able to arrange it already? They cancelled the first order because we can't make any changes to an order when it's already placed. 

That is why we need to cancel the order and put in a new order. If you weren't able to arrange a new order already, please call us on 0800-0402, that way we can put in a new order for you.

If your phone number is with another provider at the moment, we can arrange for you to take the number with you to KPN. 

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Marguaritha
Topper
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  • Marguaritha
  • Oud moderator
  • October 25, 2020

Hi @ok421 

 

I didn't hear from you again, so I trust that you found a solution through another way. If not, please let me know :grin:

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