Hi, My mobile subscription cancellation was delayed despite multiple phone calls to your contact center, reason why I am still being charged the monthly subscription even though the Mobile subscription is now cancelled.
Mobile Subscription Start Date: 5 Nov 2022
Request to cancel Subscription (Via Calling 0800 0402): 18 Nov 2022 - 2.16 pm
A lady attended my call and confirmed I am within two weeks of my subscription start date so I can cancel my 1 year contract without any extra charges.
Subscription not cancelled Called again (0800 0402): 02 Dec 2022 - 1.21 pm
A male answered my phone and assured me that he has sent an email to the concerned department to ensure I don’t get charged and that my subscription is cancelled as per my request.
Invoice received for December, called again (0800 0402): 12 Dec 2022 - 11.18 am
Spoke to Andy.loswijk who suggested to write an email to opzeggen@kpn.com explaining my correspondence so far.
14 Dec 2022 - my request to cancel my Mobile subscription was processed, however there is no mention of the charges.
I have blocked the direct debit to KPN Mobile from my account, as I’m seeing terrible service from you guys, despite several calls I don’t see a proper resolution.
Please can someone responsible look into ensuring I am not charged for KPN mobile as I had already requested to cancel my subscription within 14 days of start date of my contract.
Admin: telephone number and customer number erased because of privacy