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Beantwoord

My multisim order got declined, nobody can tell me why

  • January 2, 2023
  • 4 reacties
  • 51 keer bekeken
Misaros
Nieuwkomer

Hello,

 

I’m trying to buy Apple Watch SE GPS+Cellular but at the end of the order it says, you can’t get multisim subscription.

I called Customer Service but they don’t know also.

Beste antwoord door Jasper van KPN

Thanks @Misaros, I see the mobile subscription. I also see a log from the store when you were there. I can't find an order for the Apple Watch though, it seems that it didn't go through. I've checked all systems I have to try and find it, but I can't see anything else my colleagues could. The store had more information, possibly they can see the order you placed with them on the 3rd, if you ask them.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

Jasper van KPN
Moderator

Hi @Misaros, welcome to the forum. That is strange. I don't know if I can see more than my colleagues, but I can take a look if you'ld like? In that case you can fill our your profile completely (postal code, house number, name and date of birth of the subscriber, the 06-number and the last 3 digits of the IBAN) and reply here afterwards to let me know you;ve done so.

"Life is measured in achievement, not in years alone" - Bruce McLaren
Misaros
Nieuwkomer
  • Misaros
  • Auteur
  • Nieuwkomer
  • January 5, 2023

Hi @Jasper , I went to KPN store and they said I have block on my account because I’m not Dutch. We managed to order 2 days ago. I received an E-Mail which is saying “you will get a confirmation from us in 1 day” but I didn’t get anything. Can you check that please?

Jasper van KPN
Moderator
  • Jasper van KPN
  • Moderator
  • Antwoord
  • January 5, 2023

Thanks @Misaros, I see the mobile subscription. I also see a log from the store when you were there. I can't find an order for the Apple Watch though, it seems that it didn't go through. I've checked all systems I have to try and find it, but I can't see anything else my colleagues could. The store had more information, possibly they can see the order you placed with them on the 3rd, if you ask them.

"Life is measured in achievement, not in years alone" - Bruce McLaren
Misaros
Nieuwkomer
  • Misaros
  • Auteur
  • Nieuwkomer
  • January 5, 2023

Thanks @Misaros, I see the mobile subscription. I also see a log from the store when you were there. I can't find an order for the Apple Watch though, it seems that it didn't go through. I've checked all systems I have to try and find it, but I can't see anything else my colleagues could. The store had more information, possibly they can see the order you placed with them on the 3rd, if you ask them.

Thank you.

Jasper van KPN

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