Skip to main content
Beantwoord

New subscription activating while abroad

  • jul. 17, 2023 8:14 a.m. UTC
  • 5 reacties
  • 126 keer bekeken

Hi,

I transitioned my mobile contracts including two phone numbers to KPN. I have already recieved the SIM cards, and am now waiting for the transition to finalize. I unfortunately didn’t think about being abroad in Germany for holidays, and now the actual activation of the contract with KPN will happen while I am there.

I read here that this may be a problem. I think my situation is somewhat different as I already have the SIM cards. Does it help to “activate” them already (put them in a phone and unlock?), even if they won’t actually work. Are there any other ideas how to make sure that I don’t lose mobile connectivity completely?

Thank you! 

Beste antwoord door Alex van KPN

Hi @usch, welcome on our forum. 

This is quite a difficult situation, for privacy reasons.

When will you be back from Germany? Is your current provider still working (current SIM cards)? Did you receive a confirmation, from KPN, regarding the transition of your numbers? If so, is there a date mentioned? 

Perhaps much easier, could you please reach/call us? Our number from abroad is +31 6 1200 1200.

 

 

Bekijk origineel
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

Alex van KPN
Moderator
Forum|alt.badge.img+28
  • Moderator
  • Antwoord
  • jul. 22, 2023 11:24 a.m. UTC

Hi @usch, welcome on our forum. 

This is quite a difficult situation, for privacy reasons.

When will you be back from Germany? Is your current provider still working (current SIM cards)? Did you receive a confirmation, from KPN, regarding the transition of your numbers? If so, is there a date mentioned? 

Perhaps much easier, could you please reach/call us? Our number from abroad is +31 6 1200 1200.

 

 


RBxx
Superuser
Forum|alt.badge.img+23
  • Superuser
  • jul. 22, 2023 1:09 p.m. UTC

Perhaps much easier, could you please reach/call us? Our number from abroad is +31 6 120 1200.

One digit is missing there.The correct number is +31 6 1200 1200


Alex van KPN
Moderator
Forum|alt.badge.img+28
  • Moderator
  • jul. 22, 2023 1:39 p.m. UTC

Perhaps much easier, could you please reach/call us? Our number from abroad is +31 6 120 1200.

One digit is missing there.The correct number is +31 6 1200 1200

Thanks Ruud! 


  • Auteur
  • Nieuwkomer
  • aug. 8, 2023 6:13 p.m. UTC

Hello,

 

just quickly reporting back. I called the hotline and the agent thinks it will work fine as long as I am within Europe. The switch happens in a few days, fingers crossed that it goes smoothly.

Thanks!


Alex van KPN
Moderator
Forum|alt.badge.img+28
  • Moderator
  • aug. 9, 2023 1:30 p.m. UTC

Yes, this will happen after 21 days after ordering and receiving the sim card. Till then you should be able to use the sim card form your "old” provider.