Hello there,
after receiving a message from KPN via SMS that my existing number will be transferred to KPN’s network today I swapped the SIM card from my old provider to KPN in my iPhone 12 and initially got both a data and phone connection.
It was my desire to use E-SIM on this device so I followed the steps as instructed through the KPN app and successfully downloaded the E-SIM card. I took care to remove the physical SIM card from my iPhone as soon as instructed by the app. I could not, however, make sense of the last instruction which prompted me to modify something relating to my old subscription and my contacts.
Unfortunately, since I performed the E-SIM download I have not been able to establish a data or phone connection with my iPhone. The iPhone reports no service.
What steps do I need to take in order to enable a data and phone connection again?
Thank you for an answer in advance!
Sören